Later, I learned they had not,” he says.Ī month later, he received another Quest invoice. She provided me with steps that my doctor’s office needed to follow. “Eventually, I connected with a helpful customer service agent. Calling Quest usually requires an investment of at least an hour, he says. We are committed to providing our employees with a stable work environment with equal opportunity for learning and personal growth. Southwest Airlines is dedicated to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. “He told me he had correctly coded the form and my doctor’s office covered the expenses. A few days later, Quest sent him a bill for $385. The technician indicated everything was fine.” “I contacted my doctor’s office who in turn contacted the Quest technician at the San Francisco lab,” he says. But when he went in for the blood draw, the technician said the form didn’t indicate that the procedure was prepaid, and said he was responsible for the $385 charge. He says he paid for the blood work through his doctor’s office. No one stepped up.įornero’s doctor ordered some blood tests through Quest Labs in San Francisco. Companies would prefer to send you to an endless phone tree or impersonal “knowledge” base on their site than to actually help you with a problem.įornero’s issue is a reminder that often, the key to solving a customer problem is talking to the right person. But their identities are often shrouded in secrecy, and I think I know why. Of course, these folks should be on every page of the website, the same way forward-looking news organizations publish the names and emails of editors at the bottom of each story. But we have an amazing research team, capable of finding the company employees whose names and contact information are a closely guarded secret: the executives who handle customer service problems. And now we do.Īctually, I should say before today those names weren’t public. But then George Fornero asked our team for help with a Quest Diagnostics case. Please check back later.Before today, we didn’t know the names, numbers and email addresses for the customer service executives at Quest Diagnostics. As soon as we have status information it will be updated here. Note: If no status is available, you should see the following message: At this time, we are unable to provide the status of pending lab results. All other test cards will be for tests ordered by one of your healthcare providers (and do not have order details available). If you click a test card for a purchase, your order details display, along with access to your receipt. Tests purchased through Quest will display the Quest logo in the bottom left-hand corner of the test card. Please determine if testing is still needed. (In some cases, a delivery date may be provided.) You'll receive an email when your test results are available for review in MyQuest. Processing has been completed and your test results are being prepared. Once testing is complete, your results will be ready for review. After your sample has been collected, it will be sent to a Quest laboratory for processing. Quest has received an order for your testing. Testing can be in one of the following states: Test cards with a status indicator appear on the Results page under the Pending Results tab, and indicate where the test is in the process. You can check the current status of your test results in MyQuest on the Results page under the Pending Results tab. Can I track the status of my test results?
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